30-Day Exchange, Return & Refund Policy for Demo Devices:

• You are eligible to return your product for a full refund within 30 days of receipt. Please note that return shipping costs must be covered by you. The product must be returned in its original condition, including all accessories, packaging, and paperwork. Returns not meeting these criteria may result in a partial refund, dependent on the specific circumstances.

30-Day Limited Return Policy:

• For items opened within 30 days, returns are limited to 10 items per model. Unopened items can be returned in any quantity. Return shipping costs will be your responsibility. All items must be returned in their original condition, complete with all accompanying materials.

30-Day Return Policy for Quality Reasons:

• If you encounter any quality issues within 30 days of purchase, you are entitled to an exchange or a refund. The product must be in good condition and returned with all parts and packaging. Returns not meeting these criteria may result in a partial refund, dependent on the specific circumstances.

Contact us: 

For any inquiries about Lotwork Exchange, Return and Refund Policy, please contact your account manager or our customer support team at support@lotworkiot.com or +1-(613) 410-6616. We are here to assist you and ensure your experience with Lotwork is smooth and satisfactory.

Lotwork Inc. 

Website: www.lotworkiot.com 

Email: support@lotworkiot.com 

Phone Number: +1 (613) 410-6616 

Address: 1505 Laperriere Ave Suite 385, Ottawa, ON K1Z 7T1 

Note: This Exchange, Return and Refund Policy is subject to change without prior notice. Please refer to our official website or contact customer support for the most up-to-date information.