Lotwork Bluetooth Ring Scanners Setup & Troubleshooting Guide

Abdul Qazi • June 23, 2025

1. What's Included in the Box

2. First-Time Setup: Charging Your Scanner

Initial Charging (Important!)

  1. Connect the cradle to a power source using the USB cable
  2. Insert the ring scanner into the cradle with the scan window facing up
  3. Ensure the scanner's charging contacts align with the cradle's contacts
  4. First charge: Allow 2.5 hours for full charge before first use

LED Charging Indicators

  • 🔴 Solid Red = Charging in progress
  • 🟢 Solid Green = Fully charged and ready for use

Safety Warning: Do NOT look directly into the scan window, laser exposure may cause eye damage!

3. Wearing & Basic Operation

Proper Fitting

  • Wear device on your index finger (either hand works)
  • Select the correct ring strap size from the 5 included options
  • Scanner should feel secure but not tight

How to Scan

  • Press either side of the scanner with your thumb or third figure to trigger a scan
  • Hold steady until you hear the beep confirmation
  • Vibration feedback confirms successful scan


4. Pairing Your Scanner

  • Common Mode (Default - for PC/Windows)

  • iOS Mode (Apple devices)

  • Android Mode (Android phones/tablets)

  • Windows Mobile Mode (Windows Mobile devices)

Method A: Pairing with PC (via Cradle)

  1. Plug the cradle into your PC's USB port
  2. Wait 15 seconds until the cradle's green light activates
  3. Scan the "Bluetooth Connection" barcode (printed on the cradle)
  4. Blue light = Successful pairing complete

 Note: The cradle serves as the Bluetooth central device, while the ring scanner functions as the peripheral device.

Method B: Direct Pairing with Phone/Tablet

  1. Enable bluetooth in your device settings
  2. Search for devices and select your scanner's bluetooth name (default: serial number)
  3. Green light = Successfully connected

LED Pairing Status

  • 🔵 Blinking Blue = Pairing in progress
  • 🔵 Solid Blue = Bluetooth connected
  • 🟢 Solid Green = Connected and ready to scan

5. LED Status Indicator Reference

Light Pattern Meaning
🔴 Solid Red Charging
🟢 Solid Green Fully Charged / Connected
🔵 Solid Blue Bluetooth Connected
🔵 Blinking Blue Pairing in Progress
🔴 Flashing Red Low Battery
🔴🟢🔵 Flashing RGB System Restarting

6. Model Specifications & Capabilities

Mode Supported Barcode Types Best For
W26 Printed barcodes only Basic warehouse operations
W27 Printed + Digital (on-screen) barcodes Mixed environments with tablets/screens
W28 Printed, Digital, and QR codes Advanced operations requiring QR codes

7. Troubleshooting Common Issues

Connection Issues

Problem:  Bluetooth won't connect

Solution:

1. Scan "Reset Bluetooth Name" barcode

2. Wait 10 seconds

3. Re-pair following steps above

Problem:  Paired to wrong device

Solution:

1. Perform factory reset

2. Re pair with correct device

Problem:  Connection drops frequently

Solution:

1. Check battery level

2. Ensure device is within 30 feet


Scanning Issues

Problem:  Scanner not reading barcodes

Solution:

1. Check battery charge

2. Clean scan window with soft cloth

3. Ensure barcode is clear and undamaged


Problem:  Slow or inconsistent scanning

Solution:

1. Clean scan window

2. Ensure proper lighting

3. Check barcode quality

4. Scan "Speed Down Data Transmission" barcode


Problem:  Won't scan certain barcode types

Solution:

1. Scan “Default Extended Setting” barcode

 2. Contact support for assistance



Power & Hardware Issues

Problem:  Won't charge

Solution:

1. Check charging contacts alignment

2. Try different USB port/cable

3. Clean charging contacts with dry cloth


Problem:  Won't wake from cradle

Solution:

Tap the scanner 3 times to wake from sleep mode


Problem:  Battery drains quickly

Solution:

1. Perform full charge cycle

2. Check for background connections

3. Contact support if under 8 hours usage


8. Reset & Recovery Options

Soft Reset (Bluetooth Only)

  • Scan "Reset Bluetooth Name" barcode → Wait 10 seconds → Reconnect
  • Use when experiencing connection issues

Factory Reset (Complete Restore)

  • Scan "Restore Factory Settings" barcode → All devices disconnect, settings return to default
  • Use when switching primary devices or major configuration issues

Speed Optimization

  • Scan "Speed Up Data Transmission" barcode → Improves data transfer speed
  • Use if experiencing slow response times

9. Maintenance & Best Practices

Daily Care

  • Keep scan window clean wipe with soft, dry cloth
  • Charge overnight for consistent full day operation
  • Store in cradle when not in use to maintain charge

Battery Optimization

  • Full charge before first use (2.5 hours initial charge)
  • Avoid complete discharge charge when red light appears
  • Expected battery life: 12+ hours normal use

Comfort & Fit

  • Use correct ring size should be snug but not tight
  • Replace ring straps when worn or damaged

10. Technical Support

When to Contact Support

  • Scanner not responding after factory reset
  • Physical damage to device
  • Battery not holding charge
  • Persistent connection issues after troubleshooting

What to Have Ready

  • Model number (W26, W27, or W28)
  • Serial number (On device)
  • Description of issue and troubleshooting steps tried
  • Operating system and device you're pairing with

Contact Information

  • Email: support@lotworkiot.com
  • Phone: +1 (800) 921-3788


LotworkCare+ Extended Coverage

Warehouse operations can't afford scanner downtime. LotworkCare+ ensures your ring scanners stay operational with comprehensive protection that goes far beyond standard warranty coverage.


Key Benefits:

  • Extended Hardware Coverage – Up to 5 years of additional protection beyond manufacturer warranty
  • Accidental Damage Protection – Full coverage for drops, impact damage, and workplace mishaps
  • Priority Repair/Replacement – 24–72 hour advance replacement service to minimize operational disruption
  • Dedicated Technical Support – Skip the standard queue with priority access to expert assistance

LotworkCare+ is available for all ring scanner models

Learn more: https://www.lotworkiot.com/service/lotworkcare/ringscanner


Quick Reference Card


Reset Bluetooth: Scan reset barcode → Wait 10 sec → Re-pair
Factory Reset: Scan factory reset barcode → Complete reconfiguration
Low Battery: Red flashing light → Charge immediately
Won't Wake: Tap scanner 3 times → Should activate
Clean Window: Soft cloth only → Better scan accuracy

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